"RURA" is a remote customer service that allows you to provide real-time customer service from a remote location through terminals installed in stores and facilities.

By using detection sensors to call out, multilingual translation subtitles, avatar customer service, etc., it directs a "people are there" experience while balancing labor saving and customer service quality.

Since one person can handle multiple locations, it contributes to store operation with a small number of people and the realization of new work styles.
It can be flexibly utilized according to industry and introduction purpose, and is chosen for a wide range of customer service scenes such as reception, floor guidance, and multilingual support.

Notice immediately,
Talk immediately

Don't miss the timing for assistance with sensors that detect store visits and an intuitive UI

Detects customers with sensors and automatically notifies the operator.
You can quickly notice when a customer approaches and smoothly talk to them through the screen.
Since multiple people can handle multiple stores, you won't miss any customer service opportunities.
With a UI that anyone can easily use, installation and operation are possible without placing a burden on the site.
Logs such as survey records can also be saved after interaction.

Diverse features to support
effective customer service

Features include a translation function that allows anyone to handle inbound customers, and a wealth of mechanisms for communicating with peace of mind even when non-face-to-face

"RURA" is equipped with a wealth of features that make communication easy, even when non-face-to-face, including a translation subtitle function that supports 9 languages such as Japanese, English, Chinese, and Korean; a pen tool for writing on the screen; and a hand camera for checking and assisting with customer operations. We realize stress-free customer service through various functions that make hurdles in language and distance disappear.

Flexibly expanding,
Reliable operational design

Flexible application to fit the workplace, from avatar customer service and device integration to security

In addition to supporting avatar customer service, it can be linked with self-checkout registers and self-check-in machines, allowing for flexible utilization according to the store's operation style and industry.
Also, with customer service data analysis functions and a high-security system compliant with ISO/IEC 27001, you can operate with peace of mind.