BEEATS CO.,LTD. concludes comprehensive business alliance with TimeLeap, Inc. in the field of remote customer service

BEEATS CO.,LTD. (President & CEO: Matahiro Kashiwagi, Chuo-ku, Osaka, hereinafter "BEEATS"), which co-creates brand experiences in the retail domain, has concluded a comprehensive business alliance concerning remote customer service with TimeLeap, Inc. (Representative Director: Ryosuke Mochizuki, Chiyoda-ku, Tokyo, hereinafter "TimeLeap"), which develops and provides the remote customer service service "RURA."

Background of the Business Alliance

Utilizing the knowledge gained from supporting marketing and promotion sites for 49 years, BEEATS has been working to resolve customer service issues in store operations. "Enkakusan," the remote customer service service, was developed in 2020 as part of this effort. By providing customer service experiences that are as close to real as possible even from a distance, we have responded to the needs for non-face-to-face interactions at various sites, including retail stores and commercial facilities.

On the other hand, TimeLeap develops "RURA," a remote customer service solution that realizes customer service at a distance, under the vision of "realizing a world where people can spend time on what matters most." By aggregating a portion of customer service remotely, it supports the streamlining of store operations and the realization of new ways of working in the service industry, and is being introduced in various industries.

Until now, both companies have been working to expand the possibilities of remote customer service through their respective services. However, in order to aim for the "provision of higher-quality remote customer service experiences," BEEATS evaluated TimeLeap's development capabilities, maintenance support capabilities, and customer success support capabilities as a specialized company in the field of remote customer service, and decided to partner with TimeLeap.

Future Developments and Roles of Both Companies

Through this partnership, TimeLeap will oversee both companies' remote customer service systems, and the company will take charge of future development, maintenance, and customer success.

As a partner supporting the construction of real customer service environments, BEEATS will focus even more on space design and construction, as well as introduction support for remote customer service, and human resource operation and education support.

At the same time, BEEATS has concluded a contract as a sales agent for TimeLeap's remote customer service solution "RURA."

By combining the strengths of both companies, we will deliver higher-quality remote customer service experiences to society.

Comments from Representatives

[Mr. Ryosuke Mochizuki, Representative Director of TimeLeap]

I feel deeply moved to be able to form a partnership with BEEATS, a company we have competed with and honed each other's skills with in the same market. When I was approached with the words, "We want to handle the best remote customer service on the market. We want to sell RURA," I was frankly happy precisely because we were once competitors. By teaming up with BEEATS, which has deep knowledge in space production, I am very excited from now on to be able to deliver new value to more customers.

[President & CEO of BEEATS, Matahiro Kashiwagi]

"Enkakusan" is a service that was born out of the COVID-19 pandemic. However, online customer service, which can realize labor saving for stores, will become the default for retail companies in the future. I look forward to working together with TimeLeap, a leader in remote customer service, to think of new approaches that can realize better customer experiences for retail companies.

About TimeLeap

TimeLeap promotes the vision of "realizing a world where people can spend time on what matters most," and provides "RURA," a remote customer service service that allows customer service in stores to be conducted over the Internet. By aggregating a portion of customer service remotely, it becomes possible to streamline store operations and realize new ways of working in the service industry.

Trade Name: TimeLeap, Inc.
Location: 3F, Iron Building, 1-9-1 Iwamoto-cho, Chiyoda-ku, Tokyo
Capital: 935.84 million yen (including capital reserve)
Established: June 3, 2019
URL: https://timeleap.co.jp/
Business Description: Development and provision of remote customer service service "RURA"

About BEEATS

BEEATS is a marketing company that optimizes space design and store digital solutions.
By combining data and technology with creativity, we will greatly evolve the brand experience that can be experienced at the strongest customer touchpoint called retail, and create a comfortable "empathy" that generates real excitement, joy, and trust for consumers.

Trade Name: BEEATS CO.,LTD.
Address: Kitahama Chuo Building, 2-2-22 Kitahama, Chuo-ku, Osaka-shi, Osaka
Capital: 10,000,000 yen
Established: April 1977 (Showa 52)
URL: https://www.beeats.co.jp/

Business Description:
・Market introduction of new products, in-store promotion planning, and fixture development
・Store construction
・Overseas marketing strategy planning and implementation
・Digital content and video production
・Event, exhibition, and press release development and operation
・Campaign planning and operation
・Web marketing production
・Development of DX equipment and services
・Production and operation of human resources and information management systems

Contact Us
info@beeats.co.jp
Responsible: Nishimura, Sakoda