Established: October 1, 2026

We have formulated this policy to protect the safety and dignity of employees (including those on loan, fixed-term employees (contract/part-time staff, etc.), and temporary staff; hereinafter referred to as "employees") at BEEATS CO.,LTD. and our partner companies, as well as all partners involved in our business. We will take a firm stance against conduct that exceeds social norms and may, in some cases, suspend support or the provision of services.

1. Definition of Customer Harassment

We define customer harassment as any behavior by customers that meets the following three requirements.

① Requests or conduct by customers (defined as clients, business partners, and others related to our business), and
② Actions that exceed the scope of what is socially acceptable in light of the nature of the duties performed by employees in our business and other circumstances, and
③ Actions that damage the working environment of employees due to the means or manner of such conduct.

2. Specific Examples of Customer Harassment

We consider the following customer behaviors to constitute customer harassment in light of the above definition.

・ Violence, defamation, insults, threats, and discriminatory remarks
・ Intimidating behavior and excessive demands
・ Prolonged confinement, repeated unreasonable demands, and persistent inquiries
・ Demanding excessive apologies
・ Sexual behavior
・ Attacks or demands directed at individual employees, etc.

3. Our Policy

If we determine that a customer's requests or conduct fall under the "Definition of Customer Harassment" set forth above, we may terminate our business relationship or correspondence with said customer. Furthermore, we will take firm action against customer harassment, including appropriate legal measures (such as reporting to the police) when necessary.