sanwacompany's complete unmanned housing equipment showroom supported by "Enkaku-san"

Reservations are flooding in because of the casualness of no one being there! sanwacompany Smart Showroom

BEEATS CO.,LTD. (Osaka City, Osaka, hereinafter "BEEATS") had the remote customer service system "Enkaku-san" introduced at the Sapporo Smart Showroom opened by sanwacompany, which conducts internet mail-order sales of housing equipment and construction materials, on Sept. 1, 2023.
We announce that we have received evaluation comments regarding the future prospects, as well as the successful customer service/reservation status even after opening.
We will continue to aim for contributions to unmanned stores and unmanned showrooms, which are expected to increase.

Overview

• Date of Introduction: September 1, 2023 (Fri) -
• Introduction location: sanwacompany Sapporo Smart Showroom
• How to Use: Staff in the Sendai office provide customer service remotely

① [In-hall customer service] via touch panel monitors at entrances and tour routes
② [Quote customer service] in meeting rooms
③ [Tablet customer service] corresponding to customer service during visits
④ [Avatar customer service] for visitors browsing freely in meeting rooms

sanwacompany Sapporo Smart Showroom https://www.sanwacompany.co.jp/shop/app/contents/showroom_detail/sapporo

sanwacompany Homepage
https://info.sanwacompany.co.jp

Tailored to customers and locations, "Enkaku-san's" diverse customer service is highly active in unmanned operations!

Reasons for choosing Enkaku-san

① Perfect for fully unmanned operation

With features like automatic power ON/OFF, greeting customers by attendants, and troubleshooting via remote control, "Enkaku-san" is designed perfectly for fully unmanned showroom operations.

② Anyone can provide support from anywhere

Since multiple locations can be linked to multiple operators, customer service can be handled by "anyone, anywhere." As we continue to develop unmanned showrooms, we can establish a new sales method where staff can handle customer service from all over the country during their free time.

③ Enkaku-san offers stable and secure operation

We received high evaluations for the high stability of call quality, which is safe even for customer service lasting more than an hour, and the detailed follow-up system, such as clearing issues at the preliminary actual machine verification meeting.

④ Corresponds to browser display on standby screen

A key feature of Enkaku-san is its ability to display a browser on the standby screen by setting a designated URL. For this showroom, customers can easily browse information they want to know, such as floor maps, construction examples, and product catalogs, via a touch panel monitor from a dedicated web page, making it an essential function for unmanned operation.

⑤ High customizability

High customizability, such as in equipment selection and avatars, was also a reason for choosing "Enkaku-san."

Interview with the Person in Charge

Thanks to "Enkaku-san," we were able to launch the fully unmanned showroom we had been aiming for. The appeal lies in the casual, pressure-free environment, and we are receiving many reservations. By not having staff on-site, we want to expand showrooms that offer benefits to both the workers and the visiting customers. In the future, we also want to connect this to work-style reform, enabling staff who cannot come to the office due to childcare or other reasons to provide customer service from home.

Introduced on TV!

On 8/31 (Thu), sanwacompany Ltd.'s smart showroom was featured on STB Sapporo Television Broadcasting's "Dosanko Wide 179." Please watch it via the link below.

Fully unmanned showroom featuring kitchens and washbasins, staffed by avatars, offering a casual and approachable experience

What is the remote customer service system "Enkaku-san"?

This is a service developed in-house by BEEATS that allows for remote customer service (calls) with each location while monitoring multiple locations simultaneously.
When "Enkaku-san" is introduced, operators (receptionists/customer service staff) can perform reception and customer service duties remotely for customers at stores, facilities, etc., while staying at home or in a studio.

"Enkaku-san" has been introduced in many locations where customer service through dialogue is required, such as retail sales, reception desks, and contract operations. It is equipped with a wealth of functions that enable empathetic customer service that is as close to real-life as possible, and it can be used for the DX transformation of various face-to-face services, such as reception DX and customer service DX.

About BEEATS

BEEATS is a marketing company that optimizes space design and store digital solutions.
By combining data and technology with creativity, we will greatly evolve the brand experience that can be experienced at the strongest customer touchpoint called retail, and create a comfortable "empathy" that generates real excitement, joy, and trust for consumers.

Trade Name: BEEATS CO.,LTD.
Address: Kitahama Chuo Building, 2-2-22 Kitahama, Chuo-ku, Osaka-shi, Osaka
Capital: 10,000,000 yen
Established: April 1977 (Showa 52)
URL: https://www.beeats.co.jp/

Contact Us
info@beeats.co.jp
Responsible: Nishimura, Sakoda

※Update (As of June 2025)
"Enkaku-san" is currently not accepting new applications. We are now acting as a sales agent for the remote customer service service provided by our business partner, TimeLeap, Inc.
For details, click here ▶︎https://www.beeats.co.jp/news/20250515-2/