"Game" on standby screen of remote customer service increases customer interaction 35 times

Launched "Enkaku-san" + Game & Gift

BEEATS CO.,LTD. (President and Representative Director: Matahiro Kashiwagi, Chuo-ku, Osaka, hereinafter "BEEATS") announces that it has equipped the standby screen of the remote customer service system "Enkaku-san," which is well received at stores and offices, with game content, increasing the number of customer interactions by 35 times by utilizing game participation & gift distribution as a hook for attracting customers.

Background of providing games & gifts

Remote customer service had challenges such as a drop in the number of interactions when compared to in-person service due to the customer and staff being separated, and high barriers for customers at the store to initiate a call. At "Enkaku-san," we have been focusing on improving the number of interactions, such as by including a "Voice Call" function where the operator can speak to customers at the store, which has been well received. We have now developed a new service aimed at further increasing customer interactions, which automatically displays a game on the monitor's standby screen; when a customer participates in the game and wins, an operator is automatically called to begin customer service.

Conducted test deployment

In field tests at stores, using game participation & gift distribution as a hook for attracting customers resulted in some stores seeing a 35-fold increase in customer interactions.

Flow of Enkaku-san + Game & Gift

Available games

At BEEATS, we will continue to further evolve the remote customer service system "Enkaku-san" in order to expand the remote customer service market.

Deployment bases increased by 300%^* "Enkaku-san" deployment expanding

Since many experts with extensive experience in in-store sales promotion and sales events are enrolled at BEEATS, we have the strength to make proposals regarding personnel training, sales talk, and distribution content production. "Enkaku-san"'s remote customer service, which leverages these strengths, is suitable for use in places where interactive customer service is required, such as home electronics retailers, department stores, specialty stores, drugstores, airports, and office receptions. Since its release in 2020, we have received inquiries from many companies and are steadily proceeding with its introduction.

*Comparison for the 2022 fiscal year against companies that introduced it in the 2021 fiscal year (company research)

Company Overview

BEEATS is a marketing company that optimizes space design and store digital solutions.
By combining data and technology with creativity, we will greatly evolve the brand experience that can be experienced at the strongest customer touchpoint called retail, and create a comfortable "empathy" that generates real excitement, joy, and trust for consumers.

BEEATS CO.,LTD.: https://www.beeats.co.jp/

Contact Us
digital-support@beeats.co.jp

*Note (As of June 2025)
"Enkaku-san" has suspended new offerings, and we are currently handling the remote customer service service provided by our business partner TimeLeap as a sales agent.
For details, click here ▶︎https://www.beeats.co.jp/news/20250515-2/