Remote customer service "Enkaku-san" starts providing avatar function

Characters for remote customer service, eliminating the need for staff to show their faces, creating a new shopping experience

BEEATS CO.,LTD. (President & CEO: Matahiro Kashiwagi, Chuo-ku, Osaka, hereinafter "BEEATS") has been providing the avatar function for the remote customer service system "Enkaku-san," which is well-received in stores and offices, since June.

Background to the provision of the avatar function

While "Enkaku-san" has been evaluated for its near-real responses, there were concerns about the operator having to show their face and the reflection of their surroundings, such as clothing. By adding the avatar function this time, we reduce the burden on such operators and enable them to work in free clothing without worrying about the background during remote work from home. For client companies, this allows for the employment of a wider range of human resources. Furthermore, we believe that responses utilizing characters can provide customers with a new experience.

The avatar function of "Enkaku-san" allows you to select an avatar from male and female characters to act as the operator's alter ego for customer service, and you can also change and adjust the avatar's size, position, and facial expressions. It is also possible to produce original avatars according to the client's requests.

Deployment bases increased by 300%^* "Enkaku-san" deployment expanding

Since many experts with extensive experience in in-store sales promotion and sales events are enrolled at BEEATS, we have the strength to make proposals regarding personnel training, sales talk, and distribution content production. "Enkaku-san"'s remote customer service, which leverages these strengths, is suitable for use in places where interactive customer service is required, such as home electronics retailers, department stores, specialty stores, drugstores, airports, and office receptions. Since its release in 2020, we have received inquiries from many companies and are steadily proceeding with its introduction.

*Comparison for the 2022 fiscal year against companies that introduced it in the 2021 fiscal year (company research)

Company Overview

BEEATS is a marketing company that optimizes space design and store digital solutions.
By combining data and technology with creativity, we will greatly evolve the brand experience that can be experienced at the strongest customer touchpoint called retail, and create a comfortable "empathy" that generates real excitement, joy, and trust for consumers.

BEEATS CO.,LTD.: https://www.beeats.co.jp/

Contact Us
digital-support@beeats.co.jp

*Note (As of June 2025)
"Enkaku-san" has suspended new offerings, and we are currently handling the remote customer service service provided by our business partner TimeLeap as a sales agent.
For details, click here ▶︎https://www.beeats.co.jp/news/20250515-2/