[Remote Office Reception] Introducing "Enkaku-san" to the Japan Airlines Co., Ltd. headquarters reception

Supporting a user-friendly environment for diverse talent with remote customer service

BEEATS CO.,LTD. (Representative Director and President: Sawayuki Uenoyama; Kita-ku, Osaka, Osaka Prefecture; hereinafter "BEEATS"), a total marketing agency specializing in retail DX and customer service DX, announces that Japan Airlines Co., Ltd. (Representative Director and President: Yuji Akasaka; Shinagawa-ku, Tokyo; hereinafter "JAL") has introduced the remote customer service system "Enkaku-san" at its headquarters building reception starting Monday, February 20, 2023.

Overview

• Introduction start date: Monday, February 20, 2023 –
• Location of introduction: Two locations at the Nomura Real Estate Tennozu Building 2F/14F reception, Shinagawa-ku, Tokyo
• System used: Remote customer service system "Enkaku-san"
• Usage method: Improving operational efficiency by using a remote reception in combination with in-person staff for the following:
  1. Handling admission procedures for visiting customers
  2. Handling various inquiries for employees using conference rooms

Background of introduction

By realizing remote reception guidance services at the headquarters office building, they considered remote customer service with the aim of achieving efficient personnel allocation, as well as increasing new work style options for staff who can choose their location, such as working from home, and expanding recruitment options.

Supporting a user-friendly environment for diverse talent with remote customer service

This reception service is operated by JAL Sunlight Co., Ltd., a special subsidiary of JAL. JAL Sunlight, which upholds the philosophy of "continuing to create new value by utilizing diversity based on an environment where disabilities are not a hindrance to work," features diverse talent playing active roles regardless of the presence or absence of a disability. Employees with disabilities are also active in reception duties, and "Enkaku-san" supports the realization of diverse work styles as part of an effort to create a workplace environment where everyone can work easily.

What is the remote customer service system "Enkaku-san"?

This is a service developed in-house by BEEATS that allows for remote customer service (calls) with each location while monitoring multiple locations simultaneously.
When "Enkaku-san" is introduced, operators (receptionists/customer service staff) can perform reception and customer service duties remotely for customers at stores, facilities, etc., while staying at home or in a studio.

About BEEATS

BEEATS is a marketing company that optimizes space design and store digital solutions.
By combining data and technology with creativity, we will greatly evolve the brand experience that can be experienced at the strongest customer touchpoint called retail, and create a comfortable "empathy" that generates real excitement, joy, and trust for consumers.

JAL Sunlight Co., Ltd. https://www.jal.co.jp/jsl/profile/

Contact Us
info@beeats.co.jp
Responsible: Nishimura, Sakoda

*Note (as of June 2025)

"Enkaku-san" is currently not accepting new applications, and we are currently handling the remote customer service service provided by our business partner, Time Leap, as a sales agent.
For details, click here ▶︎https://www.beeats.co.jp/news/20250515-2/