BEEATS is a partner you want to consult with about challenges

Docomo CS Kansai, Inc. is a company that carries out smart life promotion in the Kansai region, sales support for Docomo shops and electronics retailers, contact center operations, and communication network construction and maintenance.
For the renewal of the refresh room within the company, BEEATS was in charge from design to construction. Today, we interviewed the person in charge who promoted the project.

What is Docomo's "Anshin Remote Support"?

BEEATS: Thank you for your time today. First, please introduce yourself.

Representative (hereafter Docomo CS Kansai): Thank you for having me. I am in charge of business promotion for the Anshin Remote Support Center in the Contact Business Department of Docomo CS Kansai. My main duties are creating business plans and maintaining the center's environment.

BEEATS: Could you introduce your company?

Docomo CS Kansai: As a member of the Docomo Group, Docomo CS Kansai provides not only mobile phone services but also services and experiences that lead to the creation of new lifestyles. At the Anshin Remote Support Center, we provide support services while sharing customers' smartphone screens remotely, and about 500–600 communicators work there.

Docomo CS Kansai, Inc. Website http://www.docomo-cs-kansai.co.jp/


^{Anshin Remote Support Website https://www.docomo.ne.jp/service/remote_support/}

Refresh room renovation supported by BEEATS

BEEATS: We would like to ask you about the construction of the refresh room you commissioned. Could you tell us what sparked this renewal?

Docomo CS Kansai: Yes, the refresh room renewal was an initiative to provide an environment where communicators can work comfortably.
The previous refresh room had visible stains and felt somewhat dark, so we needed to make it a bright and clean space.

BEEATS: What challenges did you face regarding the renewal?
 
Docomo CS Kansai: The job of communicators who handle many calls a day is very difficult. We wanted to create a comfortable and relaxing environment for them to refresh during breaks or after finishing work.

BEEATS: Since each person is responding as the face of Docomo, it must be very stressful. I think it is important to support their refreshment.

If you think, "Is something like this possible?" consult BEEATS

BEEATS: When selecting a construction company, why did you choose BEEATS?

Docomo CS Kansai: We compared companies in a competition format, including other companies, but BEEATS' proposals and designs were very easy to visualize and were quite attractive. It was also good that you prepared various patterns for flooring and wall materials.

BEEATS: By the way, were you aware that BEEATS can also do construction?

Docomo CS Kansai: No, I wasn't sure if you could clearly do it.
We have had a long relationship with Mr. Fujii, the sales representative from BEEATS, since we were in charge of promotions, and we always received good proposals for our needs. We had experienced your design ability, so when we thought, "Is something like this possible?", we decided to consult Mr. Fujii first.

BEEATS: Thank you for those more than kind words.
With Docomo, we have been proposing various things for promotions and sales such as in-store events, novelties, and direct mail since the mobile phone era, but we hadn't properly communicated that we could handle construction* as well.
*BEEATS acquired a general construction business license (interior finishing work) in 2015.

From proposal to completion, we were helped by BEEATS' smooth support

BEEATS: Then, could you tell us your impression of BEEATS from the time you adopted our proposal until completion?

Docomo CS Kansai: BEEATS responded very smoothly in the process from proposal to completion. In particular, the scheduling lead was excellent, and the response within a limited time was very helpful. Regarding the choice of design and materials such as flooring, they thoroughly understood our intentions and refined them for us.

BEEATS: Thank you very much. How is the reputation of the completed refresh room?

Docomo CS Kansai: Users of the refresh room have praised it, saying that it has become brighter and has a better atmosphere. People from other departments have also asked us, "It got better, didn't it?", "How much did it cost?", and "Who did you ask to do it?"

BEEATS: I'm glad to hear it has a good reputation.

Looking forward to BEEATS' ideas for a more comfortable office environment

BEEATS: Could you please tell us about your future plans and prospects regarding the environmental improvements you are in charge of?

Docomo CS Kansai: Looking ahead, we want to not only improve the refreshment room, but also work on creating an even more comfortable working environment. For example, we hope to create a more comfortable office environment by going paperless and making better use of digital signage.

BEEATS: It's about the digital transformation of the office. BEEATS' cloud signage " clomoni This is widely used in offices as well. If your ideas become more concrete, please feel free to contact us.

BEEATS: Finally, is there anything you expect from BEEATS?

Docomo CS Kansai: We hope BEEATS will continue to share cases of creating office environments that are easy to work in. Specifically, we would be happy to receive ideas and advice on how to make improvements in work environments that have many young temporary staff.

BEEATS: Please leave it to us. Thank you for your time today despite your busy schedule. This has reminded me that we want to continue contributing in a way that lives up to the trust you have placed in us.

Docomo CS Kansai: Thank you very much. We look forward to receiving excellent proposals in the future. Please continue to assist us.

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Consult with BEEATS for space design and construction

Thank you for reading to the end.
BEEATS produces spaces that maximize "Customer Experience (CX)" from a marketing perspective. From retail stores such as apparel and cosmetics to offices and showrooms, we handle everything from planning and design to construction, interior/signage work, and maintenance in various industries. We are skilled not only in overall store production but also in creating eye-catching monuments and partial space direction centered on VMD (Visual Merchandising).

▶ Click here for details on our store interior construction and space design planning/design/construction services

Companies facing challenges with new store openings, renovations, space creation that enhances experience value, or space direction that brings out brand charm, please feel free to consult with us.