In recent years, to respond to issues such as work style reform and labor shortages, many companies have been accelerating the promotion of "DX (Digital Transformation)." Often overlooked in this process is the back-office department, such as general affairs and human resources. While considered less likely to lead to direct revenue, DX transformation is needed now more than ever as a foundation that supports the productivity and operational efficiency of the entire company.
This article explains the basic concept of back-office DX, its specific benefits, and the cloud-based digital signage "Clomoni" as a relatively easy tool to adopt.
DX (Digital Transformation) is a concept different from "ITization," which simply digitizes analog tasks. DX refers to utilizing digital technology to fundamentally review work processes themselves and reform organizations and business models.
So why is back-office DX considered so important now? The background includes social issues such as the following.
A problem proposed by the Ministry of Economy, Trade and Industry: existing systems (legacy systems) that have become complex and obsolete hinder digitalization, leading to a decline in corporate competitiveness. Many back-office tasks are often tied to such legacy systems and analog processes.
Remote work and hybrid work have become widespread, and the work style of each employee has diversified. Along with this, back-office operations such as internal information sharing and attendance management have also come to require flexible responses.
With the labor shortage caused by the declining birthrate and aging population becoming increasingly serious, companies must eliminate inefficient operations and improve productivity to maintain and develop business activities with limited resources.
Back-office DX becomes a powerful weapon for responding to these challenges. By utilizing technologies such as cloud services, RPA (Robotic Process Automation - automation of clerical work), AI-OCR (Artificial Intelligence - Optical Character Recognition), and electronic contracts, we can fundamentally change the way tasks that have been taken for granted until now are performed.
By implementing back-office DX, companies can enjoy a wide range of benefits.
Elimination of Inefficient Paper Tasks and Manual Labor
Inefficient tasks such as paper-based application/contract exchanges and manual data entry not only waste time and costs but also become a hotbed for human error. By digitizing these through DX, you can realize significant operational efficiency and cost reduction.
Reduction of human error and cost reduction
Introducing RPA (Robotic Process Automation - automation of clerical work) or AI-OCR (Artificial Intelligence - Optical Character Recognition) can automate data entry for invoices and expense reports, helping to reduce human input errors to near zero. Furthermore, paperless initiatives directly lead to reduced printing and postage costs, contributing to higher corporate profits.
Improving Work Flexibility
By introducing cloud-based attendance management systems and workflows, employees can perform application and approval tasks regardless of location, enabling smooth business operations even with remote work. This improves employee work-life balance and contributes to increased engagement across the entire company.
In fact, many companies have achieved dramatic improvements in back-office operations by moving attendance management systems to the cloud and introducing information sharing tools.
For the success of back-office DX, it is essential not only to reform business processes but also to strengthen information sharing and communication with each individual employee. However, in today's era of diverse work styles, the issue that information is not sufficiently conveyed through internal newsletters and emails alone has become apparent.
That is where office signage is attracting attention. Office signage is a tool that broadcasts timely information to employees through displays installed in shared office spaces and other areas. The main reasons why digital signage contributes to back-office DX are as follows.
Speeding up information sharing and notification
Unlike internal bulletin boards, there is no need to replace physical paper posters, and information can be updated and disseminated in real time. This allows for prompt notification to all employees, leading to the elimination of information gaps.
Capability to handle multiple locations and remote environments
For companies with multiple locations, cloud-based signage enables centralized management. Additionally, there are services that can distribute information not only to offices but also to employees' PCs and smartphones, ensuring that important information is reliably delivered to employees working remotely.
Value as a tool to support work style reform
Office signage is more than just an information transmission tool. Sharing corporate vision and management messages, as well as introducing employee achievements, can foster organizational unity and improve engagement.
In promoting back-office DX and strengthening internal communication, the cloud-based digital signage "Clomoni" provided by our company becomes a powerful tool.
"Clomoni" is a service with the following features.
"Clomoni" is a cloud-based digital signage that allows you to remotely and freely manage monitors installed in multiple locations across the country or within the company from your PC.
Images and videos, as well as PDFs and WEB pages, can be registered easily as they are. It corresponds to a wide range of file formats, allowing you to freely distribute various contents.
Scheduling and information update procedures are also simple, making management of multiple locations smooth.
The design allows anyone to operate it intuitively without hesitation, reducing the burden of daily operations.
As a cloud-based digital signage, "Clomoni" is easy to introduce and offers the flexibility to manage multiple locations centrally. Since content can be updated via the internet from a dedicated management screen, information can be distributed immediately to locations and departments across the country while staying at headquarters. Compared to paper notices or email distribution, the reach, freshness, and consistency of information are drastically improved.
"Clomoni" is available in three lineups that can be selected according to the installation location and purpose.
You can choose the optimal model according to your needs, such as a compact, space-saving tablet type or a set-top box (STB) type that supports large monitors.
In the back-office department, it is necessary to communicate diverse information internally every day, but bulletin boards and paper materials often lead to update delays and transmission omissions, which can increase the burden on staff. By utilizing "Clomoni", you can obtain the following effects.
Automation of Information Notification
Schedule periodic distributions for personnel policy changes, welfare guides, and internal event announcements. Information reaches everyone reliably, and the need for manual posting is eliminated.
Homogenization of Employee Training
By repeatedly displaying training videos and operation manuals, you can provide learning opportunities unrestricted by time or location. It can be widely used for everything from new employee training to compliance education.
Immediate Distribution of Emergency Contacts
Emergency information such as disasters or system failures can be displayed simultaneously to all locations with just a few clicks. This leads to a swift response.
Tsukui Corporation
Installed Clomoni in over 770 nursing care facilities nationwide. It has become possible to uniformly share important information from headquarters that was difficult to reach with paper notices, and the burden of posting work has also been significantly reduced. They also utilize the "group distribution function" that can distribute different information for each region and facility.
Digital Agency
Installed Clomoni in elevator halls and other areas of the main government building, realizing the digitization of guidance displays. Not only were updates and maintenance man-hours reduced, but flexible operation became possible, such as expanding installation locations to work offices and minister's offices.
Promoting back-office DX will become increasingly important in the future not only for responding to social issues such as work style reform and talent shortages but also for the sustainable growth of companies.
The cloud-based digital signage "Clomoni" is a powerful tool that accelerates back-office DX from various aspects, such as streamlining information sharing and standardizing employee training. Please consider introducing it as an initiative to improve the quality and speed of operations at the same time.
Q1. What is back-office DX?
A1. Back-office DX means utilizing digital technology to fundamentally review business processes in areas like general affairs and human resources to transform the organization. It is regarded as important not merely for digitizing analog tasks but for responding to social issues such as the 2025 cliff problem, work style diversification, and talent shortages.
Q2. What are the benefits of promoting back-office DX?
A2. There are three main benefits. The first is operational efficiency through the elimination of paper-based applications and manual labor, the second is the reduction of human errors and printing/mailing costs through input automation, etc., and the third is the improvement of flexibility to correspond to diverse work styles such as remote work. It contributes to the productivity improvement of the entire company.
Q3. Why is office signage useful for back-office DX?
A3. This is because it enables swift information sharing and enhanced communication with employees as work styles diversify. Beyond eliminating the hassle of replacing paper posters, it allows for real-time information dissemination and centralized management of multiple locations, leading to the resolution of information gaps and the fostering of organizational unity.
Q4. What are the features of the cloud-based digital signage "Clomoni"?
A4. There are three major features of Clomoni. First, you can remotely manage monitors at multiple locations from your own PC. Second, you can easily distribute images, videos, and PDFs on a web basis. Third, the simple UI allows anyone to operate it intuitively, reducing the operational burden.
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